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Station Drive Surgery, Ludlow
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Comments & Complaints Despite our best efforts, things can occasionally go wrong. It is important to us that any errors are corrected as quickly as possible both for the benefit of the person who is complaining and to stop it happening again. Although we receive very few complaints each year, all staff have been trained in handling complaints and there are leaflets available to assist you in the process. If the complaint is about an administrative or organisational matter it will normally be investigated by the Patient Services Manager, Miss. Jodie Williams or the Practice Manager, Mr. Malcolm Sampson. If the complaint is about a clinical issue it will be passed to a Partner to investigate. In either case your complaint will be acknowledged in writing and the matter investigated as soon as possible. We also welcome suggestions and other comments; there is a box for suggestions on the wall in reception or you may write to us at Station Drive Surgery, Station Drive, Ludlow SY8 2AB or e-mail m.sampson@nhs.net, telephone 01584 872461 or verbally pass the comment to any member of staff. |