REPEAT PRESCRIPTIONS
If you are on regular medication you will be given a repeat slip to re-order with. This can be placed in the box in the entrance porch, posted in the letterbox in the staff entrance door in the car park, or sent by post with a SAE. You can also use our dedicated prescription email address: prescriptions.sds@nhs.net Please give your name, address, date of birth and state the medication that you require. Please, do not email any other request to this email address and please DO NOT telephone reception for repeat prescriptions.
PLAN AHEAD and allow two working days for repeat prescriptions to be signed.
Contact individual phamacies regarding delivery information.
Boots : 01584 872548 / Lloyds: 01584 872230 / Murrays: 01584 872910
Online Services:
There are now several online pharmacy services that can arrange for your medication to be delivered conveniently and usually FREE to your home or workplace, saving you time and travel. Ask staff for details.
OTHER INFORMATION
Note to Patients Having Blood Samples Taken
The blood collector will take no more blood than is necessary to complete all the procedures that have been requested. However, in many cases a small amount of blood is left over when the tests have been completed. This surplus blood is vital material for laboratories. They use it for teaching purposes, to check the quality of laboratory systems, to improve laboratory testing and to determine the normal levels of blood constituents. If you do have any objection to the use of surplus material, please ask the blood collector to record your objection on the request form and the lab will ensure that your wishes are respected.
Training
We are an accredited training practice and may from time to time have clinical staff under training. In all cases you will be advised that the clinician you are going to see is under training and that they may be accompanied by another monitoring clinician. If you wish, you may ask to see another clinician.
Surgeries
All surgeries are run by an appointment system; Reception staff are available between 8.30am and 6pm, Monday to Friday.
| MORNING | AFTERNOON | |
|---|---|---|
| Mon - Fri | 8.30 - 11.00 | 3.30 - 6.00 |
| Extended hours | Tue 7.00 - 8.00 am | Mon 6.30 - 8.00 pm |
| MORNING | AFTERNOON | |
|---|---|---|
| Mon - FrI | 8.30 - 12.30 | 2.00 - 6.00 |
| EXTENDED HOURS | 6.30 - 8.00 pm |
Registering as a patient
If you live withtin the practice area and would like to join the practice you will need complete a simple registration form avaliable at reception. Proof of identity will be required at registration. You are registered with the practice rather than with an individual GP,although you are welcome to ask for a GP of you choice whenever available.
The map shows the area that we cover.
Access
All our public areas allow wheelchair access and the external doors are automatic.
The Local Community Hospital
Ludlow Community Hospital has general medical beds, a rehabilitation ward, a GP maternity unit, a minor injuries department, a ShropDoc Primary Care Emergency Centre for out of hours treatment, x-ray and physiotherapy departments. Ludlow GP’s, including Drs Cook, Morton and Partridge provide medical cover for the hospital.
Pregnancy Care
We provide full care throughout pregnancy, working with the local midwives. Antenatal clinics are held on Wednesday afternoons at Ludlow Hospital. Deliveries normally take place at the hospital.
Child Health
Several of our doctors have special interests in child health. Immunisation clinics are held at the surgery every Friday afternoon. We recommend that all children have the full immunisation schedule. Please discuss any particular issues with your GP or Health Visitor.
Suggestions - Complaints - Comments
We welcome all feedback as it helps us to review procedures. A box for written suggestions is in the waiting room.
All members of staff are trained to deal with complaints and will record what you say. You may ask to speak to our Patient Services Manager, Jodie Billinge who has a special responsibility for dealing with patients’ complaints. You may be asked to put your point in writing for clarity and so that we can formally respond. We have a comprehensive complaints procedure and an explanatory leaflet is available from reception.