Jodie Billinge

Jodie Billinge

Gender: Female

Our Patient Services Manager, Jodie has been with the practice for many years and has developed through reception and administrative roles to become our Patient Services Manager.

Jodie is responsible for helping everyone understand the quality and performance of the surgery so is involved in QOF management (the Quality and Outcomes Framework- where we achieved 100% in 2014/15 and 2015/16 and 2016/17 and 2017/18), Clinical Governance Audits, reviews and surveys to ensure clinical quality and adherence with the various advanced services we provide.

Her role is very much patient focused, as such she deals with feedback (both negative and positive) helping ensure we learn from any incidents, operate a culture of openness and try and share learning and any lessons from incidents.

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