Out of Hours

Call

08444
068 888

NHS Direct

For general health advice available 24 hours a day

111

Health Protection Agency

www.hpa.org.uk

This Practice is part of the Summary Care Record Bureau

To opt out, please contact Reception.

For further information contact the NHS care records informationline 0300

123 3020

or

www.nhscarerecords.nhs.uk

Welcome

Welcome to the Station Drive Surgery web site. The surgery was established in 1982 and is run in partnership by Dr Graham Cook, Dr James Harris and Dr David Partridge. All our doctors are highly experienced and have additional areas of expertise or special interests. We have three experienced Practice Nurses and three Health Care Assistants. We also have a Patient Services Manager and a Practice Administrator as well as a full complement of reception and administration staff to ensure that you receive the best possible service.

The surgery serves Ludlow and the surrounding areas up to a radius of approximately ten miles. Please see the map on the General Information page for our catchment area.

All surgeries and clinics are run on an appointment system. Reception staff are available between 8:30am and 6pm Monday to Friday. See the links on this page for out of hours care. For patients who find it difficult to arrange appointments during the working day we have introduced an "extended hours" service. You can now see a doctor or a nurse for routine appointments and checks until 8pm on Monday evenings and from 7am on Tuesday mornings.

If you are housebound or for any reason unable to attend the surgery, you may request a home visit. Home visits take place at the end of morning surgery and must be requested before 10:30am.

We believe in providing family care, with your doctor looking after all aspects of your health. You are free to consult any doctor for any medical problem but for longer term treatment we will try to book you in with a particular doctor to help with continuity of care. While you should be offered an appointment with a doctor within 24 hours, it may not be possible to see your ‘usual’ doctor if you wish to be seen urgently. We operate a duty doctor system for patients who need to be seen urgently. Occasionally you may see a locum doctor who is standing in whilst one of the doctors is on leave.

In line with NHS policy our standard appointments are for ten minutes each. Occasionally if a consultation takes longer or if a doctor is called out, this can cause delays and extra waiting for patients. We ask patients to help us by arriving punctually and keeping appointments. If for any reason you are unable to keep an appointment, please let our reception staff know and we can offer it to another patient. Our busiest times are between 8.30 and 11.30am. If you do not need to contact the surgery at these times, it will help us provide you with a better level of service if you can call later.