For non-urgent issues, please follow the guidelines below and choose the right service. An appointment may not be necessary.

This will help us to be more efficient by making an appointment available to you when you need it the most.

Different Types of Appointments

  • Face to face appointments
  • Telephone appointments
  • Video consultation appointments

Who Will I See?

If you need an appointment, please contact us and we will advise you on who the best person is for you to see.

Our team includes:

  • Doctors
  • Advanced Nurse Practitioners (ANPs) and Advanced Clinical Practitioners (ACPs)
  • Nurses
  • Healthcare Assistants (HCAs)
  • Mental Health Practitioners
  • First Point Physiotherapist
  • Healthy Lives / Social Prescribers
  • Pharmacists
  • Care Coordinator

Book an Appointment

Pharmacy & Self-Care


Pharmacists are qualified healthcare professionals who can offer clinical advice, over the counter medicines and their use, to effectively and safely manage a range of minor health concerns. They can also help you to decide whether you'll need to see a doctor. You don't need an appointment and you won't even be asked to make a purchase. Every pharmacy also has a private consultation area for you to talk about your symptoms in private if you prefer.

Locate your local pharmacy


Help and support available from many National and Local Organisations

Visit our Self Help Zone

If you do not need an appointment but would like advice

You might not need to attend an appointment. You may have a concern that you do not think needs an appointment, or you may prefer not to come to the surgery.

If so, you can contact us via the AccuRx Online Form. This is only for non-urgent concerns. The doctors will review your message and you will receive a reply from a member of the team within 72 hours.

Contact us online via AccuRx

Routine Appointments

Routine appointments are available from 8am to 8pm on weekdays and from 8.30am to 12pm on some Saturdays.

These need to be pre-booked.

You can do this in several ways:

Get more information about online Patient Access

Get more information about the NHS App

Urgent Appointments

If you are ill and need to see the doctor as soon as possible, you can ring us on 01584 872 461 from 8.30am to request an appointment for the same day.

If the appointments have been filled for the day that you are ill, we will add you to the duty triage list. The duty practitioner will ring you to discuss the best treatment option for you. This may include a review on the day, an appointment with your usual doctor, or general advice.

Sickness Certificates (Fit Notes)

You will need a medical certificate if you are off work sick for more than seven days.

Visit our Sickness Certificates page

Travel Vaccinations

We offer travel innoculations and advice on medical precautions to take when travelling. The NHS does not pay for travel vaccinations so there will be a charge for these.

Visit our Travel Information page

Home Visits

Home visits are offered to people who are completely housebound. We ask you to always attend the surgery if possible. This is because our facilities for examination are far better at the surgery, we can arrange blood tests, and we have all our equipment available. We can also ask other staff for a second opinion if necessary.

  • If you think a home visit is necessary, please call 01584 872 461 between 8.30am and 10am so that we can make the necessary arrangements
  • We will ask for a contact phone number so that the doctor can ring you back to discuss your visit request. 

Extended Hours Appointments

We would like all patients in our community to be able to see a local GP or Nurse when they need to.

We are part of the South Shropshire Primary Care Network. This is a network of the GP Practices in the area and together we offer extended opening hours for pre-bookable appointments.

The GP extended opening hours service operates between 6.30pm and 8pm on weekdays and between 8.30am and 12.30pm on weekends. It allows you to be seen within our network of GP Practices at a convenient time and location, depending on the availability.

Please contact us to book an appointment in your usual way and ask for an extended hours appointment.

Minor Injuries

Ludlow Minor Injuries

Ludlow Hospital
Gravel Hill

Walk-in service, open every day 8am to 8pm.

  • Cuts and scrapes requiring glue or sutures
  • Xray (age 5 years and over)
  • Suspected fractures
  • Animal and insect bites
  • Foreign bodies (eyes, ears and nose)
  • Soft tissue injuries and minor burns/scalds

They are not able to deal with chest pain & breathing probmems, abdominal pain, drug/alcohol problems, sort throats/colds/coughs/high temperatures, ear pain, urinary problems, xrays of neck, chest, back or hips, or any health conditions normally treaded by a GP.

Learn more about Ludlow Community Hospital and MIU on the Shropshire Community Health Trust website

Life Threatening - Go to A&E

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Change or Cancel an Appointment

If you are unable to keep your appointment or no longer need it, please cancel it as soon as you can so that we can offer it to someone else.

Cancellations notified with less than 30 minutes before the appointment will be recorded as failure to attend (DNA). Repeated failures to attend booked appointments is a significant waste of NHS resources and may lead to your registration being removed from our list.

Ways to cancel

  1. You can ring us on 01584 872 461 as soon as you know you do not need your appointment.
  2. If we hold a valid mobile number for you, you will have received an appointment reminder. This includes a link you can use if you need to cancel your appointment.

Out of Hours

Our main phone lines are open between 8.30am and 6pm. If you need help outside of our normal hours:


Use NHS 111 if:

  • You need help now, but it’s not an emergency

There will be someone to provide you with advice and to direct you to a clinician if it is necessary.

Visit NHS 111 Online

Out of Hours Palliative Care

The out-of-hours Shropdoc Palliative Care Line is available for patients, carers, relatives, nursing home staff, hospice staff, community nurses and the SaTH Palliative Care Team.

  • Ring 01743 454912 between 6pm and 8am on weekdays
  • Ring 01743 454912 anytime on weekends and Bank Holidays.

Urgent But Not Life Threatening

Visit an urgent care centre if:

  • You have an urgent medical issue requiring on the day attention

Find Urgent Care Services

Life Threatening

Call 999 or go to A&E now if:

  • you or someone you know needs immediate help
  • you have seriously harmed yourself – for example, by taking a drug overdose

A mental health emergency should be taken as seriously as a medical emergency.

Find your nearest A&E

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery reopens.


You are very welcome to be accompanied by a trusted friend or relative at your consultation if you wish.

Read our Chaperone Policy