Repeat Prescriptions

Please follow the guidelines and choose the right option for you.

Please allow us 48 hours (two working days) to process your prescription request and remember that your pharmacy will also require time to process your medication. We recommend that you order any prescriptions 7 days in advance of needing the medication.

We do not accept repeat prescription requests over the phone.

How to Order a Repeat Prescription

Prescription Ordering Direct

Online

You can use the POD (Prescription Ordering Direct) online form to order your repeat medications.

Find the online order form here

Enter your details and the medication that you need, and it will be sent to your chosen pharmacy.

Phone

You can ring the POD (Prescription Ordering Direct) on 033 33 583 509. Their lines are open Monday to Friday between 8am and 5pm.

Email

You can email the POD (Prescription Ordering Direct).

Find the POD email address here.

Please clearly list the items you need, your medical practice, and your full name, address and date of birth.

The NHS App

Order repeat prescriptions via the NHS App or NHS website, and have them sent to a pharmacy of your choice.

Learn more about the NHS App

Use Online Services

Order your prescription is by using our online service, Patient Access.

Learn more about online services

Contact Us Online

You can contact us by using the AccuRx Online Form, clearly listing the items you need.

Use the AccuRx online form

In Person or By Post

If you find it hard to use the telephone or internet, you can put your repeat slip in our letterbox or send us a letter clearly listing the items you need along with your full name, address and date of birth.

How to order a new item, the contraceptive pill, or an item that is not on your repeat prescription

If you need a new item or something that you have not had recently, please contact us:

You can send us a message via the AccuRx Online Form. We will review your request and you will receive a reply from a member of the team within 72 hours. Contact us with AccuRx here.
You can call us on 01584 872 461

Medication Queries

If you have been given the wrong medication at the pharmacy or if you have items missing, please speak to your pharmacy in the first instance.

You can send us a message via the AccuRx Online Form. We will review your request and you will receive a reply from a member of the team within 72 hours. Contact us with AccuRx here.
You can call us on 01584 872 461

Your Local Pharmacy

How to nominate a pharmacy

You do not have to visit your GP Practice to pick up a paper prescription. Instead, your GP can send it electronically to your chosen local pharmacy, saving you time. Please tell us which pharmacy you would like your prescriptions to go to and we will arrange this for you. You can change your nominated pharmacy at any time by letting us know.

To set up or change your nominated pharmacy:

You can ask your chosen pharmacy to set themselves up as your nominated pharmacy
You can send us a message via the AccuRx Online Form. We will review your request and you will receive a reply from a member of the team within 72 hours. Contact us with AccuRx here
You can call us on 01584 872 461

Find a local pharmacy

Find out more about nominating a pharmacy

What pharmacies can help with

You can get clinical advice and treatment from some pharmacies for a range of minor illnesses. Ask at your local pharmacy to see if they are offering these services:

UTIs (females 16-64)
Bacterial Conjunctivitis (up to age 2)
Impetigo
Infected insect bites
Infected eczema
Otitis media

Prescription Fees

Find out the current prescription charges here

If you know that you will have to pay for a lot of NHS prescriptions, it may be cheaper to buy a Prepayment Certificate (PPC). This is like a prescription “season ticket”. It covers the cost of all of your NHS prescriptions, including NHS dental prescriptions, no matter how many items you need. It does not cover the cost of other health items, such as the provision of wigs and fabric supports, which are only provided through the hospital service.

There are 3 PPC options to choose from:

The 3-month PPC will save you money if you need more than 3 prescribed items in 3 months
The 12-month PPC will save money if you need more than 11 prescribed items in 12 months
The hormone replacement therapy (HRT) PPC will save you money if you need more than 2 prescribed HRT items in a year

Find out more about PPCs, including how to apply for one here

Find out more about NHS Help with Health Costs, including who can get free prescriptions, here