We have received the newsletter below from HealthWatch Shropshire:

To support people through the coming weeks and months many organisations are offering advice and information. We have brought some of this together on our website and in the following email. We hope you, your family, friends, colleagues and members of your community will find it useful.

We would also like to ask for your help in collecting information so that we can share it more widely, details are below.
Kind regards,
The Healthwatch Shropshire Team

Latest Government and NHS Advice & Information links:
WhatsApp information service
Easy Read Information:
Social Distancing Poster
Latest Guidance (Mencap)
New Rules on Staying at Home (Easy Read Online)
Shielding from Coronavirus (Public Health England)
Foreign Language Translations:
These are available on the Public Health England website in some languages. Other languages are available on www.doctorsoftheworld.org.uk
Further Information:

Mental Health and Well-being:

Expert advice and top tips on how to look after your mental wellbeing if you need to stay at home during the coronavirus (COVID-19) outbreak. It also includes guidance if you’re feeling worried or anxious about the outbreak. https://www.nhs.uk/oneyou/every-mind-matters/

Public Health England



World Health Organization

Coping with stress during the 2019-nCoV outbreak
Mental Health Considerations during the COVID-19 Outbreak


Shropshire Council has launched new Community Reassurance Teams, and a new dedicated Helpline, during the coronavirus (Covid-19) pandemic, to help those who are vulnerable and in need of help.

The Helpline number is now live, and residents are being asked to use the Helpline if they have any coronavirus-related issues or enquiries. The Helpline is 0345 678 9028, and is available from 8am to 6pm weekdays, and 9am to 1pm Saturdays. Each caller will be asked to explain their need and, if required, this information will be passed on to the appropriate support.

For local information for the public, for businesses, education and social care settings.


Help for Parents

Helplines, Apps and Websites to support parents (Catch22)

Closure of educational settings: information for parents and carers (gov.uk)

Plans to support pupils eligible for free school meals (gov.uk)

National Council for Voluntary Organisations

You may be involved with a voluntary organisation, the NCVO has advice for groups.

NHS Volunteers

Protect your loved ones and protect the nation, volunteer to help those that are most vulnerable to the effects of coronavirus (COVID-19) stay at home. Join the army of NHS volunteers today.

"This is one of those once-in-a-lifetime moments where a single action from one person can be the difference between life and death for another, and simple acts of kindness are going to make all the difference in keeping some of the most vulnerable people well and out of hospital."

— Dr Nikki Kanani, GP and NHS Director of Primary Care

Join the team of NHS volunteers

It doesn’t take long, and you aren’t committed to anything more than what you can do. https://www.goodsamapp.org/NHS

Covid-19 Symptom Tracker

Help Slow the spread of Covid-19: Self-report daily, Help slow the outbreak, Identify those at risk sooner.
Take 1-minute to self-report daily, even if you are well. Help scientists at Kings College London identify
- High risk areas in the UK
- Who is most at risk, by better understanding symptoms linked to underlying health conditions
- How fast the visur is spreading in your area

Tell us about your experiences

Healthwatch Shropshire want to thank the NHS staff and other care and support staff who are working hard to keep people safe and supported during the Coronavirus outbreak. We want to hear your experiences of that support.

Healthwatch Shropshire works with local health and care services to make sure they are working as best they can for the people who use them. It would be helpful if you could tell us about which part of the health and social care system you used and how it worked for you or a family member.

Please make sure your comment includes enough information to help us understand when you used the service (eg day of the week), which service you used (eg your GP practce, 111, A&E) and what happened. We can then let services know what is working well and where things could be improved.


Published: Apr 3, 2020