Healthwatch Shropshire

Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.

Updates and Press Releases from Healthwatch Shropshire:
Tuesday 8th March 2022

Healthwatch's new campaign is calling for health information to be clear for everyone, no matter their needs.
If you’ve not been given clear information, then they want to hear from you today #YourCareYourWay


Wednesday 3rd March 2021

How well is Urgent Medical Care working in Shropshire, Telford and Wrekin?

From December 2020, NHS England launched a new system called NHS 111 First.
If you have an urgent, but not life-threatening health problem you can now contact NHS 111 First to find out if you need to go to A&E.

The public are encouraged to call NHS 111 to be directed to the correct service, whether that is an Emergency Department (Accident & Emergency), their GP, or self-care.
Callers to NHS 111 can now receive time slots at local Emergency Departments (EDs) or other urgent care departments, as well as receive time slots with GPs or out of hours GP services.
The new service aims to reduce waiting times at EDs and limit the number of people in waiting rooms, to prevent the spread of COVID-19.

Initial findings in national research are showing that many people do not know that NHS 111 First could book them into the different services they may need. Healthwatch Shropshire and Healthwatch Telford & Wrekin would like to hear from people who have used NHS 111 and how they were helped to access services.

Barry Parnaby, Chair of Healthwatch Telford & Wrekin, said “If your condition is not life-threatening, 111 may direct you to a more appropriate service or one that can see you sooner.
You may also be asked to wait at home until the Emergency Department is ready to see you, avoiding a long wait in A&E for you and helping to prevent overcrowding. If you need an urgent face-to-face assessment or treatment, NHS 111 should be able to arrange this immediately for you.”

Lynn Cawley, Healthwatch Shropshire Chief Officer, told us, “NHS 111 First was implemented in Shropshire, Telford & Wrekin in December and we would like people to share their experiences of ringing 111 and how they were helped to access the right service. Time slots for Emergency Departments have been introduced to help both the NHS manage demand during these difficult times and help people avoid long waiting times. No one who turns up in A&E should be turned away or asked to call NHS 111. But how does it work in practice? We will share everybody’s experiences with the NHS to help improve the system as it develops.” 
People can let us know by filling in our online survey at: or  or giving us a ring on 01743 237884 or 01952 739540 and staff will fill out the survey for them.

Dr Julie Davies, Director of Performance for Shropshire and Telford and Wrekin CCGs, said: “It’s now nearly three months since we launched the NHS 111 First service and it’s important that we listen to and learn from people’s experiences so that we can continue to develop and improve the service.”

“We are really grateful to Healthwatch Shropshire and Healthwatch Telford and Wrekin for their help in carrying out this survey and encourage everyone who has used our urgent care services since December 1st to share their experience with us. Whether or not you contacted NHS 111 First before using any of our urgent care services, we want to hear from you.”

Healthwatch Shropshire and Healthwatch Telford and Wrekin are the independent consumer champions for Health and Social Care in Shropshire, Telford & Wrekin. They gather the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services. They also have statutory powers that can be used to influence service provision by encouraging improvements


Monday 3rd August 2020

Are telephone and online appointments here to stay? asks Healthwatch Shropshire.
    They want to hear from you, so please read on. 

Earlier this year, Healthwatch Shropshire asked people to share their experiences of accessing General Practice appointments and using their local Pharmacy. The report highlighted that people’s experiences varied widely and there was a lack of consistent information about services and how to access them. The report has now been published.

As a result of the pandemic, many services across health and social care have changed how they are delivered and new ones have been developed. In order to offer services as safely as possible people have been offered appointments over the phone or online by video or using an online form. Healthwatch Shropshire is asking people to share their views and experiences of this new way of working.

Chief Officer of Healthwatch Shropshire Lynn Cawley has said, ‘The changes that we have seen in the way patients attend some of their appointments because of Covid-19 are likely to be here to stay. We know that the NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years. We really want to know how patients have found these new methods so that we can ensure that the patient voice is heard as the new systems are extended across health care. We are asking people to contact us by email, phone or via our website where people will also find our General Practice report.’

If you would like to share your views, please contact Healthwatch Shropshire by email –, by phone on 01743 342183, or via their website


Monday 15th June 2020

Healthwatch Shropshire has published their report “Experiences of accessing Primary Care Services in Shropshire”. It is based on the engagement work that they carried out at the end of last year – ‘Enter & View’ visits, practice surveys and website reviews.

Things have been very different in Primary Care recently but Healthwatch Shropshire felt it was still important to publish the report, both to reflect the time and effort staff and patients had taken to give us feedback, and also with the hope that the findings will still be useful and have some relevance.

You can view the report here: Primary Care Services Shropshire Report

You can also view the Station Drive Surgery “Enter and View” report here: Station Drive Surgery Report 
We were very proud of our “Enter and View” report; it was very complimentary and reflects the accessibility, opportunities and professionalism that we strive to achieve at the surgery. 

The full Healthwatch Shropshire website page and other Shropshire PCN "Enter & View" reports can be found here: 

Published: Mar 3, 2022