Healthwatch Shropshire

Healthwatch Shropshire is the independent consumer champion for health and social care in Shropshire. It gathers the views and experiences of patients, service users, carers, and the general public about services including hospitals, GPs, mental health services, community health services, pharmacists, opticians, residential care and children’s services.  It also has statutory powers that it can use to influence service provision by encouraging improvements.

Updates from healthwatch Shropshire:

Monday 3rd August 2020

Are telephone and online appointments here to stay? asks Healthwatch Shropshire.
    They want to hear from you, so please read on. 

Earlier this year, Healthwatch Shropshire asked people to share their experiences of accessing General Practice appointments and using their local Pharmacy. The report highlighted that people’s experiences varied widely and there was a lack of consistent information about services and how to access them. The report has now been published.

As a result of the pandemic, many services across health and social care have changed how they are delivered and new ones have been developed. In order to offer services as safely as possible people have been offered appointments over the phone or online by video or using an online form. Healthwatch Shropshire is asking people to share their views and experiences of this new way of working.

Chief Officer of Healthwatch Shropshire Lynn Cawley has said, ‘The changes that we have seen in the way patients attend some of their appointments because of Covid-19 are likely to be here to stay. We know that the NHS Long Term Plan commits to reducing face-to-face outpatient appointments by up to a third over the next five years. We really want to know how patients have found these new methods so that we can ensure that the patient voice is heard as the new systems are extended across health care. We are asking people to contact us by email, phone or via our website where people will also find our General Practice report.’

If you would like to share your views, please contact Healthwatch Shropshire by email –, by phone on 01743 342183, or via their website


Monday 15th June 2020

Healthwatch Shropshire has published their report “Experiences of accessing Primary Care Services in Shropshire”. It is based on the engagement work that they carried out at the end of last year – ‘Enter & View’ visits, practice surveys and website reviews.

Things have been very different in Primary Care recently but Healthwatch Shropshire felt it was still important to publish the report, both to reflect the time and effort staff and patients had taken to give us feedback, and also with the hope that the findings will still be useful and have some relevance.

You can view the report here: Primary Care Services Shropshire Report

You can also view the Station Drive Surgery “Enter and View” report here: Station Drive Surgery Report 
We were very proud of our “Enter and View” report; it was very complimentary and reflects the accessibility, opportunities and professionalism that we strive to achieve at the surgery. 

The full Healthwatch Shropshire website page and other Shropshire PCN "Enter & View" reports can be found here: 

Image of summary of report. The full Healthwatch Shropshire website page and other Shropshire PCN "Enter & View" reports can be found here: 

Published: Jun 16, 2020