Software issue that prevented documents from being visible to patients

We understand that some of our patients may have been unable to view certain documents (eg letters from the hospital) when using online services.

This was due to a software problem and affected many GP practices. We sincerely apologise for any inconvenience this may have caused. We are pleased to inform you that this issue has been resolved. Any new documents added to your electronic GP records will be visible and it may take up to a month for older, affected documents to become visible.

Your GP team will have been able to access the letters, so your care will not have been affected during this time

Published: Mar 14, 2024